Chief Minister N. Chandrababu Naidu directed officials to strengthen last-mile governance, improve grievance redressal and ensure the RTG Centre delivers real-time responses to citizens.
Amaravati: Chief Minister N. Chandrababu Naidu on Friday stressed that last-mile governance must effectively reach every constituency, directing officials to strengthen coordination between political leadership and the bureaucracy to ensure faster delivery of public services and effective grievance redressal.
Reviewing the functioning of the Real-Time Governance (RTG) Centre at the Secretariat after returning from his five-day district tour, the Chief Minister said prompt response and coordinated action are essential for improving governance and citizen satisfaction.
He instructed officials to ensure that the RTG Centre functions round the clock and delivers real-time responses to public grievances and emergencies. To strengthen coordination among departments, he proposed regular inter-departmental review meetings under the chairmanship of the Chief Secretary.
Referring to the recent fishing boat incident off the Visakhapatnam coast, in which fishermen went missing, Chandrababu Naidu said the effectiveness of the government's response depends on how quickly various departments work together during emergencies.
The Chief Minister said the government has begun using AI-based methodologies to measure citizen satisfaction in Chittoor district and noted that field visits by officials provide valuable feedback on public opinion. He directed departments to dispose of pending applications under the Public Grievance Redressal System (PGRS) on priority and prepare a comprehensive action plan for resolving grievances across departments. District Collectors and senior officials, he said, must ensure visible improvements on the ground.
Naidu also instructed officials to establish Anna Canteens in tribal areas and intensify efforts to curb crimes against women and eliminate ganja networks across the State. He called for extensive public awareness campaigns on the government's anti-drug initiatives in line with the Centre's vision of a drug-free India.
Emphasising better monitoring of government programmes, the Chief Minister directed departments to continuously evaluate the outcomes of welfare schemes. He also called for the preparation of Standard Operating Procedures (SOPs) for drinking water supply, Swachha vehicles and door-to-door waste collection services.
The Chief Minister set a three-month deadline to clear the accumulated 23 lakh metric tonnes of legacy waste in municipalities and municipal corporations and urged public representatives to closely monitor the campaign. He reiterated that the government's objective is to create zero-waste urban local bodies across Andhra Pradesh.
He further directed officials to classify grievances received through the PGRS into financial and non-financial categories to facilitate quicker disposal and encouraged departments to adopt best practices and innovative governance solutions.
The Chief Minister also instructed all departments to analyse the outcomes of AWARE 2.0 within one month and prepare an action plan to improve mobile network connectivity by establishing additional telecom towers in remote areas in coordination with service providers.
Minister Kolusu Parthasaradhi, Chief Secretary G. Sai Prasad, Director General of Police Harish Kumar Gupta and senior officials attended the review meeting.
